TBYB FAQ's

KAYELL HIRE FAQ's

➡ HOW DO I ORDER TBYB EQUIPMENT?

Please add items to your cart on our hire website and then you will be prompted to create an account so we can confirm availability and any freight costs if needed.

➡ CAN I MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN SUBMITTED?


➡ WHAT ARE YOUR TBYB PERIODS?


➡ CAN I WALK-IN AND HIRE EQUIPMENT?


➡ WHAT HAPPENS ON EQUIPMENT COLLECTION?


➡ WHAT DO I DO IF I FIND A FAULT WITH MY ORDER OR THE EQUIPMENT?


➡ WHAT SHOULD I DO BEFORE RETURNING THE EQUIPMENT?


➡ WHAT HAPPENS ON EQUIPMENT RETURN?


➡ HOW CAN I PAY FOR MY TBYB?

We accept Visa, MasterCard, American Express and EFT (funds must be cleared for us to release any equipment).

No cash is accepted for use as a bond. Full payment must be made prior to the goods being collected or shipped.


➡ WHAT HAPPENS IF I WANT TO CANCEL A BOOKING?


➡ ARE PRICES INCLUSIVE OF GST?


➡ DO I NEED TO PAY A BOND?


➡ WHAT ABOUT INSURANCE ON EQUIPMENT?


➡ WHAT HAPPENS IF I DAMAGE AN ITEM?


➡ WHAT IDENTIFICATION DO I NEED?


➡ DELIVERY OPTIONS?


➡ DO I NEED TO BE HOME TO ACCEPT THE DELIVERY?


➡ WHAT IF I WANT TO TRY SOMETHING THAT ISN’T ON YOUR SITE?

Email or call us ON 1300 529 355

We have a lot of additional items which we have in our demonstration equipment that can be hired.